Still Don't Have Access to the Test Version?

For Apple App Store:

1. TestFlight Invitation: Make sure you have received an invitation to join the TestFlight beta testing program.
2. App Installation: Open the TestFlight app and check if the Kilkenny App is listed. If not, refresh the app or restart your device.
3. Email Spam/Junk Folder: Check your spam or junk folder for the TestFlight invitation email, as it might have been filtered.
4. Uninstall Old Version: You may be asked to uninstall the old version of the app before installing the new test version. This can be done from your device settings.

1. What it should look like in TestFlight
   

For Google Play Store:

1. Beta Program Enrollment: Verify that you are enrolled in the beta program by visiting the Kilkenny App page on the Google Play Store.
2. App Update: Ensure you have the latest version of the Google Play Store app. Sometimes updates are delayed due to outdated Play Store versions.
3. Gmail Account: Confirm that you are signed in with the same Gmail account you used for registration.
4. Uninstall Old Version: You may be asked to uninstall the old version of the app before installing the new test version. This can be done from your device settings.

 

1. 

Common Troubleshooting Tips:

1. Restart Your Device: A simple restart can resolve many issues.
2. Clear Cache: Clear the cache of the TestFlight or Google Play Store app.
3. Check Spam/Junk Folders: Sometimes important emails, like the registration confirmation or TestFlight invitation, may end up in your spam or junk folder. Ensure you check these folders regularly.
4. Login Verification: Make sure you are logged into the same account (Apple ID or Gmail) that you used to register for the beta program.
5. Re-register: If all else fails, try re-registering using the [Registration Form]. Your new details will be added to our system.

 

If you have followed all these steps and still do not have access to the test version, please contact our support team at [e-mail] for further assistance.

Thank you for your patience and understanding. We appreciate your efforts in helping us improve the Kilkenny App!